Return & Warranty

RETURN & WARRANTY POLICY

RETURNS AND REFUND POLICY

we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible return and repair policy as follows:

7-DAY RETURN POLICY

You may return your item within 7 days of receipt for any reason.

Items must be returned in their original condition and packaging.
Customers are responsible for return shipping costs.
For non-quality-related returns beyond this period, customers must cover both shipping costs and the 25% restocking fee.
Each piece in our One-of-a-Kind / Antique Collection is a soul that cannot be replicated.
Time has already shaped its form — our role is to preserve, not to perfect.

For this reason, these creations are final sale.
We encourage thoughtful selection; our team will gladly assist before your purchase.

Thank you for honoring the spirit of things that exist only once.

30-DAY WARRANTY

If your item develops a quality issue within 30 days of receipt, please contact us for a free repair or replacement.
We will cover the repair and reshipment cost for verified quality-related issues.

AFTER 30 DAYS

For issues beyond 30 days, caused by wear, usage, or accidental damage, we do not provide refunds.
However, we do offer repair services — the customer will only need to cover two-way shipping costs, and repair fees (if applicable) will depend on the level of damage.

HOW TO INITIATE A RETURN OR REPAIR

Please contact us at service@groveflowenergy.com with your order number and clear photos of the item.
Once your return or repair is approved, we’ll provide the return address and next steps.